Terms & Conditions

1. About these terms

These Terms and Conditions ("Terms") are a legal agreement between you and Sam Brennan Pty Ltd trading as Scale It VIP (ABN 45 687 228 306) ("Scale It", "we", "us", "our") and govern your access to and use of the Scale It Business Manager application at app.scaleit.au, the website scaleit.au, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Definitions

"Account" means your registered account for the Service. "Subscription" means a paid plan for access to the Service. "Owner" means the account holder; "Full user" and "Limited user" mean team members invited with the corresponding access level. "Your Data" means the business information you enter into the Service.

3. Eligibility

You must be at least 18 years old and using the Service for business or professional purposes. If you use the Service on behalf of a business, you confirm you have authority to bind that business to these Terms.

4. Your account

You are responsible for keeping your login details secure and for all activity that occurs under your Account. You must notify us promptly of any unauthorised use. As the Owner, you are responsible for any Full users and Limited users you invite and for the access you grant them. Limited users have restricted access and cannot view your financial information.

5. Subscriptions, fees and payment

Plans. The Service is offered on a subscription basis. Current pricing is shown on scaleit.au and may include a base plan plus optional paid seats for additional Full users and Limited users. All prices are in Australian dollars (AUD) and are exclusive of GST unless stated otherwise; GST is added where applicable.

Billing. Subscriptions are billed in advance on a recurring basis (monthly or annually, as you select) and renew automatically until cancelled. By subscribing, you authorise us and our payment provider (Stripe) to charge your payment method for each billing cycle and for any seats you add.

Seat changes. If you add or remove Full or Limited users during a billing cycle, your charges may be adjusted (including on a pro-rata basis) to reflect the change.

Price changes. We may change our prices. For existing subscribers, we will give reasonable advance notice, and changes take effect from your next billing cycle. If you joined under a "founder" or locked-in rate, we will honour that rate on the terms offered at the time.

Failed payments. If a payment fails, we may suspend or limit your access until payment is made.

6. 30-day money-back guarantee

We offer a 30-day money-back guarantee on your initial subscription. If you are not satisfied, contact us within 30 days of your first payment and we will refund that payment. The guarantee applies to your first payment only and does not apply to subsequent renewals. This guarantee is in addition to your rights under the Australian Consumer Law.

7. Cancellation

You may cancel your Subscription at any time from within the Service or by contacting us. Cancellation takes effect at the end of your current billing period, and you will retain access until then. We do not provide pro-rata refunds for partial periods except as required by law or under the money-back guarantee above.

8. Acceptable use

You agree not to misuse the Service, including by attempting to access it without authorisation, interfering with its operation or security, reverse-engineering or copying it, reselling or sublicensing access without our permission, uploading unlawful or infringing content, or using it to breach any law. We may suspend or terminate access for serious or repeated breaches.

9. Your Data

As between you and us, you own Your Data. You grant us a licence to host, process and use Your Data as needed to provide, maintain, secure and improve the Service. You are responsible for the accuracy of the information you enter and for the decisions you make based on the outputs. You are responsible for keeping your own records; while we take reasonable steps to protect and back up data, you should retain copies of anything important to you.

10. Important - not financial, accounting, tax or legal advice

11. Availability

We aim to keep the Service available and reliable but do not guarantee it will be uninterrupted or error-free. We may perform maintenance, update features, or modify or discontinue parts of the Service, and will take reasonable steps to limit disruption.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (ACL) or other laws that cannot lawfully be excluded. Where our liability under such a law can be limited, our liability is limited (at our option) to re-supplying the relevant service or paying the cost of having it re-supplied.

13. Disclaimers and limitation of liability

To the maximum extent permitted by law, and subject to clause 12:

The Service is provided "as is" and "as available", and we exclude all warranties not expressly set out in these Terms. We are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Service.

Our total aggregate liability to you in connection with the Service is limited to the amount of subscription fees you paid to us in the 12 months immediately before the event giving rise to the liability.

14. Indemnity

To the extent permitted by law, you agree to indemnify us against claims, losses and costs arising from your misuse of the Service, your breach of these Terms, or your infringement of any third party's rights.

15. Intellectual property

We own all intellectual property rights in the Service, including its software, design, branding and content. We grant you a limited, non-exclusive, non-transferable right to use the Service during your Subscription in accordance with these Terms. You may not use our name, logo or branding without our written permission.

16. Third-party services

The Service relies on third-party providers (including Supabase, Vercel, Stripe and Anthropic). We are not responsible for the acts, omissions or availability of third-party services, though we choose reputable providers.

17. Termination by us

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others. On termination, your right to use the Service ends. We may retain or delete Your Data in accordance with our Privacy Policy and applicable law.

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and take reasonable steps to notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

19. Governing law

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

20. Contact us